Centre for Muslim Wellbeing Privacy Policy
This privacy statement explains how the Centre for Muslim Wellbeing collects and manages personal information, and the steps we take to secure it.
This statement discloses our information gathering and dissemination practices which are set out in in accordance with the Information Privacy Principles in the Privacy and Data Act 2014 (Victoria), and the Australian Privacy Principles in the Privacy Act 1988 (Australia).
Personal information is information or opinion that identifies you or is capable of identifying you as an individual including: an individual’s name, signature, address, phone number or date of birth; sensitive information; credit information; employee record information; photographs; internet protocol (IP) addresses; voice print and facial recognition biometrics; or, location information from a mobile device.
Sensitive information is personal information that includes information or an opinion about an individual’s: racial or ethnic origin, political opinions or associations; religious or philosophical beliefs; trade union membership or associations; sexual orientation or practices; criminal record; health or generic information; or, some aspects of biometric information.
We collect de-identifiable information about the way you use our website through cookies and website analytics to help us monitor and improve the service offered. Our website analytics monitor the way the website is used, including the pages viewed, time spent on pages and the way search terms are used. All information is collected in lawful and fair ways. In alignment with the Information Privacy Principles: Personal information can only be used and disclosed for the primary purpose for which istwas collected, or for a secondary purpose that would be reasonably expected.
Your use of the CMW website indicates that you accept the privacy policy and approve of the way we collect, disclose and protect information.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Centre for Muslim Wellbeing collects contact details and personal information that you have filled out in our Contact forms, Subscription form and Work with Us form.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Centre for Muslim Wellbeing will only use your personal information for the purposes for which you gave it to us and where you would reasonably expect us to use the information.
Your personal information will not be used or disclosed for any other purpose without your consent, or where one of the exceptions under the Privacy Act applies.
We do not share information about you with other organisations without your permission unless it is:
• necessary to provide you with a service that you have requested, or
• required or authorised by law.
If we ask for personal information in order to provide you with a service you have requested then we will tell you how we intend to use that personal information.
Additional information
If at any time you believe we have not adhered to the principles referred to in this privacy notice or have any other comments, please contact us.
Email address: admin@cmw.org.au
COUNSELLORS – SUPPORT SERVICES AGREEMENT
This Agreement has been set up to assist the Centre for Muslim Wellbeing (CMW) with the provision of referrals to appropriate counsellors available to Victorian Muslims who would like to access Muslim therapists. It is intended that with this Agreement, CMW will be able to increase access to culturally and faith appropriate services.
The purpose of this Agreement is to promote a standard of professional and cultural competence. It is also to assist CMW when publicly listing mental health services and providing warm referrals to Victorian Muslims. This Agreement has been developed with support from the Islamic Council of Victoria and the Muslim Mental Health Professionals, and has drawn upon the:
- Psychotherapy & Counselling Federation of Australia’s (PACFA) Professional Conduct Procedures and PACFA Code of Ethics
- Australian Counselling Association’s (ACA) Code of Ethics and Practice
CMW understands that all counsellors in Australia can be either self-regulated or regulated by an association (PACFA or ACA). This Agreement does not serve to replace, but to complement, any existing national codes or standards of practice developed for counselling associations operating in Victoria, including the PACFA and ACA. Furthermore, CMW affirms that all health professionals must act in accordance with all relevant Victorian laws and jurisdictions, and that this Agreement should be interpreted with reference to these.
Simply, this Agreement pertains to the standards CMW expects all listed counsellors to commit to in an effort to ensure they provide safe, appropriate and high quality services to Victorian Muslim communities. As such, CMW only wishes to develop warm referral pathways with counsellors who have a valid registration with either PACFA or ACA.
This Agreement commits the signing counsellors to uphold the following standards:
Professional Competence
As regulated through either PACFA or ACA counsellors are committed to:
- Maintaining valid registration to either PACFA or ACA. Counsellors associated with PACFA must be registered as a Clinical Member.1 Counsellors associated with ACA must be registered as either Level 3 or Level 4. Association registration is determined by counselling-specific qualifications, continued professional development, professional indemnity insurance, review of criminal history, annual professional clinical supervision and recency of practice.
- Provide services only within the boundaries of their qualifications, experience and competence,2 and provide referrals elsewhere where appropriate.3
- Maintaining confidentiality and their responsibility to safely and securely store client records.4 The counsellor will also protect client’s rights under privacy legislation.5
- Obtaining informed consent, clarifying the service terms and ensuring the client understands the process and purpose of the counselling service.6
- Acting with compassion, care and with a “do no harm” approach,7 in an effort to “maintain the integrity and empowerment of the client”.8
- Maintaining their health and wellbeing to ensure it does not compromise or interfere with their ability to deliver counselling services.9
Cultural Competence
As regulated through either PACFA or ACA counsellors are committed to:
- Respecting the diversity of all persons, including by honouring client individuality10 and by not directly or indirectly discriminating against clients.11
- Appling sensitivity to the unique cultural and religious values of each client.12
- Giving careful consideration as to their competencies and knowledge, prior to providing services to clients.14
In committing to this Agreement, you are agreeing to:
- Be listed on the CMW Professionals Lists, as a service available to Australian Muslims. Your listing will include the information you provide in CMW Professionals Lists form.
- Receive warm referrals from CMW navigator.
- Provide accurate information to CMW, to enable your service to be listed and referred to correctly.
To validate this Agreement, you are agreeing to:
Provide evidence of a valid association membership to either PACFA or ACA.
Provide evidence of cultural competence education or training.
Complete the CMW Professionals Lists form.
In signing this agreement, I understand that if CMW receives feedback that this warm referral relationship is unsuitable, then I may be de-listed as an appropriate service provider. I also understand that if CMW is aware of a serious contravention my responsibilities under either PACFA or APA, then CMW may report this.
PSYCHOLOGIST – SUPPORT SERVICES AGREEMENT
This Agreement has been set up to assist the Centre for Muslim Wellbeing (CMW) with the provision of referrals to appropriate psychologist available to Victorian Muslims who would like to access Muslim therapists. It is intended that with this Agreement, CMW will be able to increase access to culturally and faith appropriate services.
The purpose of this Agreement is to promote a standard of professional and cultural competence. It is also to assist CMW when publicly listing mental health services and providing warm referrals to Victorian Muslims. This Agreement has been developed with support from the Islamic Council of Victoria and the Muslim Mental Health Professionals, and has drawn upon the:
- Psychology Board of Australia’s professional and regulation standards1
- Australian Psychological Society’s Code of Ethics2 (adopted by the Psychology Board of Australia)
CMW understands that all psychologists in Australia are regulated by the Australian Health Practitioner Regulation Agency which oversees the Board of Psychology Australia.3 This Agreement does not serve to replace, but to complement, any existing national codes or standards of practice developed for psychological services operating in Victoria, including the Australian Psychological Society’s Code of Ethics.4 Furthermore, CMW affirms that all health professionals must act in accordance with all relevant Victorian laws and jurisdictions, and that this Agreement should be interpreted with reference to these.
Simply, this Agreement pertains to the standards CMW expects all listed psychologists to commit to in an effort to ensure they provide safe, appropriate and high quality services to Victorian Muslim communities.
This Agreement commits the signing psychologists to uphold the following standards:
Professional Competence
- Maintaining valid General registration to the Board of Psychology Australia. Registration is determined by qualifications, continued professional development, review of criminal history, English language skills, professional indemnity insurance and recency of practice.6
- Only providing services within the boundaries of their education, training and experience.7
- Maintaining confidentiality and respecting privacy (as per the Privacy Act).8
- Obtaining informed consent and explaining the “frequency, expected duration, financial and administrative basis of any psychological services that will be provided”.9
- Acting with integrity and honesty in all conduct.10
- Maintaining their emotional, mental and psychological wellbeing to ensure that it doesn’t compromise or interfere with their ability to provide psychological services.11
Cultural Competence
The Board of Psychology Australia commits psychologists to:
- Respecting the rights, dignity and intrinsic value of all persons.12
- Promoting equity and the protection of “human rights, legal rights and moral rights”.13
- Demonstrating an understanding of the consequences of stereotyping and unfair discrimination on the basis of their protected rights, including religion, ethnicity, gender, age or ability.14
- Avoiding unfair discrimination against anyone on the basis of their protected rights, including religion, ethnicity, gender, age or ability.15
- Assisting to address stereotyping, prejudice or unfair discrimination experienced by their clients.16
In committing to this Agreement, you are agreeing to:
- Be listed on the CMW Professionals Lists, as a service available to Australian Muslims. Your listing will include the information you provide in CMW Professionals Lists form.
- Receive warm referrals from CMW navigator.
- Provide accurate information to CMW, to enable your service to be listed and referred to correctly.
To validate this Agreement, you are agreeing to:
- Provide evidence of a valid association membership.
- Provide evidence of cultural competence education or training.
- Complete the CMW Professionals Lists form.
In signing this agreement, I understand that if CMW receives feedback that this warm referral relationship is unsuitable, then I may be de-listed as an appropriate service provider. I also understand that if CMW is aware of a serious contravention of my responsibilities under the Board of Psychology Australia, then the CMW may report this.
